Politique de confidentialité

PRIVACY POLICY

Last updated: September 28, 2026

NEVRAE respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit nevraeskin.com, make a purchase, contact us, or otherwise interact with our store.

1. INFORMATION WE COLLECT

Depending on how you interact with NEVRAE, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, including products purchased, order value, shipping details, and transaction history.
• Payment information processed securely by our payment providers. NEVRAE does not directly store full payment card details.
• Account information, if you create a customer account.
• Customer support communications, including messages you send to us.
• Device and usage information, such as IP address, browser type, device type, pages viewed, referring websites, and interactions with our store.
• Marketing information, including whether you have subscribed to promotional emails or interacted with our advertising.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Process payments, refunds, and returns.
• Provide customer support.
• Communicate order and shipping updates.
• Detect and prevent fraud or unauthorized activity.
• Improve our website, products, offers, and customer experience.
• Measure website and advertising performance.
• Send marketing communications when you have consented to receive them.
• Comply with applicable legal and regulatory requirements.

3. SHOPIFY

Our store is hosted by Shopify.

Shopify processes certain personal information on our behalf to provide ecommerce services, including checkout, payments, fraud prevention, analytics, and store functionality.

Your information may therefore be processed by Shopify and its service providers in accordance with Shopify's own privacy practices.

4. PAYMENT PROCESSING

Payments are processed through secure third-party payment providers available through Shopify.

Depending on the payment method you select, your information may also be processed by providers such as PayPal, Shop Pay, Apple Pay, Klarna, or other supported payment services.

NEVRAE does not store your complete credit or debit card information.

5. SHIPPING AND ORDER FULFILLMENT

We may share the information necessary to fulfill your order with shipping, logistics, warehousing, and fulfillment partners.

This information may include your name, shipping address, contact details, order contents, and other information required to deliver your purchase.

We only share the information reasonably necessary to complete your order.

6. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences and cart activity.
• Understand how customers use the website.
• Measure marketing and advertising performance.
• Improve the shopping experience.
• Show more relevant advertising where permitted.

You may be able to manage certain cookies through your browser settings or the privacy controls available on our website.

Disabling certain cookies may affect website functionality.

7. ANALYTICS AND ADVERTISING

We may work with analytics and advertising providers to understand website traffic, measure campaign performance, and improve our marketing.

These providers may collect information about your interaction with our website through cookies, pixels, or similar technologies.

Where required by applicable law, you may have the right to opt out of certain uses of your information for targeted advertising or cross-context behavioral advertising.

8. WHEN WE SHARE PERSONAL INFORMATION

We may share personal information with trusted service providers that help us operate our business, including:

• Shopify.
• Payment processors.
• Fulfillment and shipping providers.
• Customer service tools.
• Email and marketing platforms.
• Analytics providers.
• Advertising platforms.
• Fraud prevention and security providers.
• Professional or legal service providers when necessary.

We may also disclose information when required by law, to protect our rights, prevent fraud, or respond to lawful requests from authorities.

We do not sell personal information for money.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders.
• Provide customer support.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Meet accounting, tax, and legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of certain personal information.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing practices where applicable.
• Withdraw consent where processing is based on consent.

We will not discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact:

support@nevraeskin.com

We may need to verify your identity before completing certain requests.

11. MARKETING COMMUNICATIONS

If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link included in our emails.

You may still receive transactional communications related to orders, refunds, customer service, or other purchases.

12. CHILDREN'S PRIVACY

NEVRAE is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

14. INTERNATIONAL PROCESSING

Some service providers that support our store may process information in countries other than the country where you live.

When this occurs, information may be subject to the laws of those jurisdictions.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

16. CONTACT US

For questions, privacy requests, or concerns regarding this Privacy Policy, contact:

NEVRAE
support@nevraeskin.com
nevraeskin.com