Politique de remboursement

30-Day Money-Back Guarantee

We want you to feel confident trying NEVRAE. If you're not satisfied with your purchase, contact us within 30 days of delivery at support@nevraeskin.com.

Please include your order number and the email address used to place your order so our support team can assist you.

Refunds

Once your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

You do not need to pay return shipping as part of our 30-Day Money-Back Guarantee unless our support team specifically requests that the product be returned.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at support@nevraeskin.com with your order number and photos of the issue. We'll review the situation and make it right.

Order Cancellations

Orders may be cancelled before they have been processed for fulfillment. Once an order has entered fulfillment, we may no longer be able to cancel or modify it.

Exceptions

Refund requests may be declined in cases of suspected fraud, abuse of the guarantee, or purchases made through unauthorized sellers.

For any questions regarding refunds or returns, contact support@nevraeskin.com.